Return Eligibility
We accept returns within 30 days of delivery. Items must be unused, undamaged, and returned in original packaging.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged goods caused by customer misuse
- Items without original packaging
- Clearance or final sale items (if applicable)
Return Process
To initiate a return, contact our support team with your order number and reason for return. Once approved, you will receive return instructions.
Refunds
After we receive and inspect the returned item, refunds will be processed to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged upon arrival. For exchanges, please contact us promptly after delivery.
Contact: info@childsorbit.com | +1 (423) 744-1414